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Multi Tasking Work On It.


Will hand-on this Project Maintenance (PM) & Corrective Support Indosat (MSC & BSC)  kota Lampung, within detail activity like this:

  • Response Time : 10 menit (by phone)
  • Waktu layanan : 24 jam x 7 hari (menyediakan contact person yg dapat dihubungi setiap waktu di masing2 lokasi)
  • Corrective Support untuk first level support (jika terjadi problem) di tiap lokasi selama periode 8 bulan.
  • Preventive Maintenance (PM) 1x selama 8 bulan .
  • Corrective/reactive Support (24X7 hr) Support base on SLA Indosat, 12 bulan period
  • Menyediakan (Hardware dari Indosat) backup unit di masing2 lokasi
  • melakukan penyimpanan backup unit di masing2 lokasi
  • Resolution Time max : 2 jam (On Call untuk kemudian ready Standby) .
  • onsite support di lokasi perangkat dalam waktu 30 menit setelah dihubungi oleh IT Service
  • mengirim backup unit dalam waktu 1 jam di lokasi jika dibutuhkan

Mudah-mudahan dimudahkan dan dilancarkan.

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